We're happy to help with that! Here are a couple quick troubleshooting tips:

If you made your purchase using PayPal, the login details were automatically sent to the e-mail address associated with your PayPal account, so if you think this could have happened, check your other email address.

If you purchased with a credit card, your login details were sent to the e-mail address you provided. Sometimes there's a typo, which is easy when you're making your purchase on your mobile device, for example. Just send us an email to support@thebettyrocker.com if you think this may be the case.

Please also be sure to check your Spam and Junk folders (hotmail, yahoo, etc.) and your Promotions tab (gmail). Sometimes the emails get lost in these folders and it just takes a little searching to find them. Also, take a moment to whitelist our email address.

Most e-mail providers have a "Search" tool near the top of your inbox - use that to search for "Body Fuel System" or "Betty Rocker" and see if anything comes up. 

If you still can't find the email, please contact our Support Team at support@thebettyrocker.com and we will be happy to assist you and re-send your email!

Team Betty Rocker

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